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Privacy Policy

Effective from August 2025

1. Information We Collect

  • Personal Information: When you create an account, we may collect personal information such as your name, email address, phone number, and payment information.
  • Content You Provide: We collect any information you upload or create on our platform.
  • Usage Data: We collect data about how you use our platform, including your interactions with our website, mobile app, and other services.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences.

2. Location Information and Permissions

  • Motopoint Technician collects and processes location information to support field service operations, attendance management, workforce monitoring, service delivery tracking, and operational coordination.
  • Location Data Collected:
    • Real-time GPS location
    • Approximate location data
    • Background location data
    • Location history during assigned working hours
  • Background Location Access:
    • Motopoint Technician may access location information even when the application is running in the background.
    • Tracking technicians during assigned work hours.
    • Monitoring technician movement for operational and service purposes.
    • Attendance verification and workforce management.
    • Task assignment and service delivery monitoring.
  • How Location Information Is Used:
    • Verify technician attendance and field presence.
    • Track service activities and work progress.
    • Improve operational efficiency and workforce coordination.
    • Provide location-based service management features.
    • Support field service operations and customer service delivery.
  • User Consent:
    • Location tracking is enabled only after the user grants the required permissions.
    • Users may revoke location permissions at any time through their device settings.
    • Certain application features may not function properly without location permissions.
  • Location Data Protection:
    • Location data is accessible only to authorized administrators of the respective organization.
    • Motopoint Technician does not sell, rent, or share location information with third parties for advertising or marketing purposes.
    • Location data is processed and stored securely to support business operations and service management.
  • Application Permissions:
    • ACCESS_FINE_LOCATION – Precise GPS location tracking.
    • ACCESS_COARSE_LOCATION – Approximate location access.
    • ACCESS_BACKGROUND_LOCATION – Location tracking while the application is running in the background.
    • FOREGROUND_SERVICE – Continuous tracking service operation.
    • FOREGROUND_SERVICE_LOCATION – Foreground location updates.
    • WAKE_LOCK – Helps maintain tracking service operation.
    • POST_NOTIFICATIONS – Attendance, service, and tracking notifications.
    • INTERNET – Secure communication with backend servers.
  • Additional Permissions:
    • READ_EXTERNAL_STORAGE – Access files required by the application.
    • WRITE_EXTERNAL_STORAGE – Save application-generated files.
    • SYSTEM_ALERT_WINDOW – Display essential service-related overlays when required.

3. How We Use Your Information

  • To Provide Services: We use your information to create and maintain your account, provide our services, and personalize your experience.
  • To Improve Our Services: We analyze usage data to enhance and optimize our platform, improve our services, and develop new features.
  • To Communicate with You: We may send you updates, notifications, and other information related to your use of our services.
  • To Process Payments: We use your payment information to process transactions and manage billing.
  • For Legal Compliance: We use your information to comply with legal obligations and protect our legal rights.

4. Information Sharing and Disclosure

  • With Your Consent: We may share your information with third parties if you give us explicit permission.
  • Service Providers: We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or providing our services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure that any such transfers comply with applicable data protection laws.

7. Your Choices and Rights

  • Access and Update: You can access and update your personal information through your account settings.
  • Delete Account: You can delete your account at any time. Upon deletion, we will remove your personal information from our systems, except where required by law.
  • Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions in those messages.

8. Complaints and Dispute Resolution

If you have any complaints regarding our handling of your personal information, please contact us at info@motopointarabia.com. We will investigate and attempt to resolve any complaints and disputes regarding our use and disclosure of personal information.

9. Sensitive Personal Data

We do not collect sensitive personal data (such as racial or ethnic origins, political opinions, religious beliefs, health information, or sexual orientation) unless it is directly relevant to the services provided and with your explicit consent.

10. User-Generated Content

Any content you upload or create on our platform may be publicly viewable. You retain ownership of the content you post, but by uploading it to our platform, you grant us a license to use, display, and distribute it as part of our services.

11. Third-Party Sites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Anonymous Data

We may aggregate and anonymize data collected through our services for statistical analysis and research purposes. This anonymized data does not identify individuals and is used to improve our platform and services.

13. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the Effective Date at the top of this policy.

15. Contact Us

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